Shipping policy

  • Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

  • Standard Shipping (5-7 business days): $5.99
  • Express Shipping (2-3 business days): $12.99
  • Free Shipping: Orders over $50 qualify for free standard shipping.

International Shipping

  • Availability: We currently ship to select countries. If your country is not available at checkout, please contact our support team.
  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery Time: International shipping times vary by destination and can take 7-21 business days.

Shipping Confirmation and Order Tracking

  • Tracking Number: You will receive a shipping confirmation email with a tracking number once your order has shipped.
  • Tracking Information: The tracking number will become active within 24 hours.

Customs, Duties, and Taxes

  • Customs Fees: Nootropic Focus Pouches is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipping to P.O. Boxes

  • P.O. Boxes: Please note that we do not ship to P.O. boxes. A valid street address is required for delivery.

Shipping Delays

  • Unexpected Delays: While we strive to ensure your order arrives on time, we cannot guarantee shipping times. Delays may occur due to unforeseen circumstances such as inclement weather, carrier delays, or customs processing.
  • Contact Us: If your order has not arrived within the estimated delivery time, please contact our customer service team for assistance.

Lost or Damaged Packages

  • Responsibility: Nootropic Focus Pouches is not liable for packages lost or damaged in transit. If your package is lost or damaged, please contact the shipping carrier to file a claim.
  • Support: For further assistance, please contact our customer service team, and we will do our best to help resolve the issue.

Address Errors

  • Incorrect Address: Ensure that all shipping information is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an error is noticed, please contact us immediately.